Refund Policy
1. Overview
Thank you for shopping at Niks Salon. We are committed to ensuring that our customers are satisfied with their purchases. This Refund Policy outlines the terms under which refunds, returns, and exchanges may be requested for products purchased through our website.
2. Eligibility for Refunds
Refunds are available for products that meet the following criteria:
-
The request for a refund is made within [X] days of the delivery date.
-
The product is in its original condition and packaging.
-
Any promotional items or gifts included with the product are returned as received.
Products that do not meet these criteria may not be eligible for a refund.
3. Non-Refundable Items
Please note that the following items are non-refundable:
-
Personalized or custom-made products.
-
Gift cards or vouchers.
-
Products marked as final sale.
4. Refund Process
To request a refund, please follow these steps:
-
Contact our customer support at [Insert Contact Email] or [Insert Contact Phone Number] with your order details.
-
Our support team will review your request and may ask for additional information or photos of the product.
-
If your request is approved, you will receive instructions on how to return the product.
-
Once the returned product is received and inspected, your refund will be processed within [X] business days
5. Refund Method
Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
6. Exchanges
If you would prefer to exchange a product instead of receiving a refund, please contact our customer support for assistance. Exchanges are subject to product availability and may require returning the original item.
7. Shipping Charges
Shipping charges are non-refundable unless the return is a result of an error on our part (e.g., a damaged or incorrect product).
8. Damaged or Defective Products
In the event that you receive a damaged or defective product, please contact us immediately at [Insert Contact Email] or [Insert Contact Phone Number]. We will work with you to resolve the issue, which may include a refund, replacement, or exchange.
9. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes your acceptance of the revised policy.
10. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at:
Niks Hair
Pune, Maharashtra, India
Email: nikshairextensions@gmail.com
Phone: +91 9226100500
Thank you for choosing Niks Salon. We value your business and are dedicated to providing you with a positive shopping experience.